& Collect and Delivery - Timbersource usually aims to dispatch orders within 10 working days for most requirements. We will endeavour to complete your order ahead of schedule.
Next Day / Same Working Day
Click and Collect - Same working day collection when you order by 12:00pm* Temporarily unavailable due to COVID-19
Delivery - Next working day delivery when you order by 12:00pm (please call +44 (0) 1373 469905 to ask if we can offer Same Working Day Delivery)
*Subject to Stock availability and excludes Saturdays, Sundays, Bank Holidays and Christmas Periods.
To help combat the spread of COVID-19, we have had to put precautionary and emergency safety measures in place to help adhere to official UK Government and Public Health England advice. As a result, we urgently need to put the following measures in place in order to protect our staff, their families, suppliers, contractors and of course our customers:
-Order Selection and Collections:
We will no longer be allowing customers onto our premises for visits, selections or collections during this period.
Orders can be taken online, by email or over the phone and we will do our upmost to keep you updated with stock and order delivery lead times.
If you arrive at our premises, you will unfortunately be asked to leave and order over the phone, by email or online.
We will do our best to maintain delivering to our timescale promises, however as our priority is to comply with the UK Government and Public Health England instruction and advice, this may mean that orders may not be sourced, produced or delivered to the timescales initially promised and paid for.
We are already experiencing limitations to certain product lines from sources across the globe and this may unfortunately cause challenges in completing your order within the timescales promised and paid for.
Unfortunately, as these potential delays will be due to natural circumstances outside of our control, we are unable to offer credits and refunds on this basis, however we aim to mitigate these situations as much as reasonably practical.
We will continue to monitor this rapidly evolving situation daily.
We really appreciate your patience with Timbersource during this difficult time and we will of course be on hand to assist where we can.
Visit our yard and select your timber to be cut to size while you wait.
Use our Timber Browser tool to find the perfect timber for your upcoming project.
Any questions? You can use our instant chat at the bottom of the site, or click below...